IGC

Customer Support & Helpdesk

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Deliver exceptional customer experiences with IGC’s professional 24/7 support and helpdesk services. Our multilingual agents and smart systems handle every customer inquiry with speed, empathy, and precision — across voice, email, chat, and messaging platforms.

Whether you're managing high ticket volumes, technical queries, or routine account support, our helpdesk solutions are built to scale with your needs and maintain the highest service standards. We support your customers so you can focus on growing your business.

You Benefit From

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  • 24/7 Multichannel Support:
    Around-the-clock assistance via phone, live chat, email, WhatsApp, and social media.
  • Multilingual Helpdesk Agents:
    Support in 20+ languages, tailored to your audience and market.
  • Technical & Product Support:
    From basic FAQs to software or device troubleshooting, we resolve issues fast.
  • Ticketing System Management:
    We integrate with your helpdesk platform or provide our own, ensuring no request is ever missed.
  • Order & Account Assistance:
    Handling order tracking, billing, subscription updates, and account verification.
  • Complaint Resolution:
    Professional and timely handling of escalations, complaints, and refund requests.
  • Customer Feedback Management:
    Collect, analyze, and respond to feedback to improve customer satisfaction.
  • CRM Integration & Reporting:
    Full integration with your systems, with transparent reporting and KPIs.

Dedicated To Serving You

At IGC, we understand that modern customer expectations demand more than just quick answers they expect personalized, timely, and accurate support across every channel. Our Customer Support & Helpdesk services are built to meet those expectations and exceed them.

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We combine experienced human agents, AI automation, and seamless system integration to deliver a helpdesk solution that feels like an extension of your business. From simple queries to technical troubleshooting, we ensure every customer is supported with care and expertise 24/7, in multiple languages, and across all platforms.

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