We do it better

Streamline your communication channels and maximize every opportunity with IGC’s inbound and outbound call handling services. Whether your business needs to manage high volumes of incoming support calls or execute targeted outbound campaigns for sales and engagement we deliver professional, multilingual service that drives results.

With our trained agents and AI-enhanced systems, we ensure every call is answered with precision, empathy, and purpose. From customer service to lead generation, appointment setting, follow-ups, surveys, and retention campaigns our voice team works as an extension of your brand, 24/7.

Inbound Call Handling Services

At IGC, we combine human expertise with intelligent call center technology to deliver world-class inbound and outbound call handling services. Whether it's solving customer issues, following up with prospects, or launching a sales campaign every call is a chance to grow your business.

• 24/7 Inbound Call Handling:
  Professional support for inquiries, orders, account updates, complaints, and more — day or night.
• Targeted Outbound Campaigns:
  Boost sales, generate leads, or re-engage customers with tailored outbound calling strategies.
• Multilingual Voice Support:
  We operate in 20+ languages to help you reach global and regional markets with ease.
• AI & Human Synergy:
  Smart call routing, IVR systems, and AI-assisted agents ensure faster and more efficient service.
• Appointment Booking & Confirmations:
  Let us manage your client calendar with real-time scheduling and follow-ups.
• Product & Service Promotions:
  Outbound calls tailored to inform, upsell, or cross-sell based on your target market.
• Survey & Feedback Collection:
  Automated or agent-based calls to collect customer satisfaction data and insights.
• CRM & System Integration:
  All calls and data seamlessly tracked and integrated into your business systems for full visibility.

Dedicated To Serving You

With 24/7 availability, multilingual agents, and full CRM integration, we ensure no opportunity is missed and every customer feels heard.

We help businesses manage large volumes of inbound communication with professionalism, care, and consistency. Our agents are trained to understand your products, services, and customers providing a seamless experience that enhances brand trust and loyalty.