World-Class Contact Center Services

In today’s digital world, customers expect instant support — and live chat delivers. IGC offers 24/7 multilingual Live Chat Support to help businesses provide fast, friendly, and real-time communication on websites, apps, and messaging platforms.

Whether your customers need help with purchases, technical issues, product information, or service navigation, our trained chat agents handle every interaction with care, clarity, and professionalism. We reduce wait times, boost engagement, and turn chats into conversions — all while reflecting your brand’s tone and voice.

We Are The Best Call Center Service For Your Business

Our live chat service combines skilled human agents with intelligent automation, offering a seamless experience for your visitors while giving you full visibility and performance insights through integrated dashboards.

• 24/7 Live Chat Coverage:
  Provide real-time support across your website, app, or platform anytime customers reach out.
• Multilingual Support:
  Trained chat agents fluent in over 20 languages to serve your global audience.
• Pre-sales & Product Assistance:
  Guide prospects through product features, options, and next steps to increase conversions.
• Order Status & Billing Inquiries:
  Handle customer questions regarding purchases, payments, and order tracking efficiently.
• Technical Help & Navigation Support:
  Assist users with accessing features, resolving basic tech issues, or finding what they need quickly.
• AI-Powered Chat Routing & Automation:
  Smart routing, instant responses, and chatbots to reduce wait times and improve first-contact resolution.
• CRM & Ticketing Integration:
  All chat data is stored, tracked, and connected with your support system for seamless operations.
• Real-Time Analytics & Chat Transcripts:
  Monitor chat performance, customer satisfaction, and agent activity in real time.

Dedicated To Serving You

Live chat isn’t just a support channel — it’s a revenue generator. Studies show that customers are more likely to buy and remain loyal when they receive fast answers while browsing. With IGC's live chat solutions, you don’t just answer questions — you build trust and close sales in real time.